BetaCorp Support — Ticket INIT-4471
Status: Resolved | Priority: P2 | Opened: 2024-07-22 | Account ref: BC-ACC-5003

Reporter: Bill Lumbergh (bill.lumbergh@initech.com)
Company (as typed by reporter): "Initech"

Subject: TPS report export failing after platform update

Body:
Hi team — since the last update our nightly export job has been throwing errors. For the record our
official entity is Initech LLC (the support portal keeps shortening it to "Initech"). We're a
software company based in Austin, TX. This is impacting the whole finance group. Our account manager
is usually able to pull our contract — we're on the standard Net 30 and renewed last spring. Please
advise. We do not have a parent company; Initech LLC is the top-level entity.

Resolution: Patch 24.7.1 applied; export job confirmed healthy. Customer contact confirmed:
Bill Lumbergh, Director. Tax ID on file 91-3320014.